Privacy Policy

Effective date: 26 October 2026.

Family Theater Night is operated by WhataWonderCreations Sales and Media LLC, d/b/a WHATAWONDERCREATIONS (“we”). This policy explains what information the app handles.

Who the app is for

Accounts are for parents and adults. The app does not ask for, and you should not enter, children’s names, ages, photos, or other personal information.

Information we handle

• Parent account: your email address and password. Passwords are stored by our sign-in service in protected form; we cannot read them.
• Purchases: a record that your account bought the Starter Pack, its status (for example paid or refunded), the date, and payment-provider references. These purchase records contain payment status and references, not card numbers. Payment details entered at checkout are handled by Stripe.
• Refund requests: the email and optional order reference and reason you enter, plus whether your account has a paid purchase and whether it falls within the 7-day window.
• Adult requests: your contact email, account link when verified, request type and details, review status, and owner reply are stored for owner review. They are not sent to the AI assistant.
• AI Help: see below.

AI Help assistant

• AI Help is an automated AI assistant, not a person. It answers from a small support knowledge base and says so when it cannot answer.
• Your messages are sent through Lovable’s AI connection to an OpenAI model to generate replies. We do not save conversations in our app. The service providers’ own processing and logging are governed by their terms.
• If you are signed in, AI Help can check only your own account’s purchase status and ask the payment provider to re-check your own completed checkout. It cannot see other customers’ records, approve or issue refunds, change billing, or change passwords.
• To prevent abuse we keep daily usage counts linked to your account, or for visitors to a scrambled (hashed) value made from network address and browser details. We also keep short error notes when AI Help fails. Cleanup removes usage counts with dates more than 30 days old and error notes more than 30 days old when the Help usage counter runs. There is no independently scheduled cleanup, so records can remain longer during inactivity.
• AI Help and refund requests check for some common password, verification-code, and card-detail patterns. These checks can miss sensitive information and do not reliably detect children’s personal information. Do not submit passwords, verification codes, card details, or children’s information.

Service providers

We use Lovable Cloud for hosting, our database, sign-in and account emails; Stripe for payments; Lovable’s AI connection to an OpenAI model for AI Help; and Google Fonts for page fonts, which receives your network address when pages load. Errors on the page are reported to our hosting provider. Earlier PayPal purchase records are retained. Each provider handles data under its own terms.

Browser storage

The app stores your sign-in session in your browser so you stay logged in. No advertising tracker is configured in the application code reviewed. This does not establish that hosting or payment providers use no cookies, telemetry, or other browser storage.

Retention

Help usage counts and error notes are deleted after about 30 days; cleanup runs when AI Help is used, so records may stay longer during inactive periods. AI conversations are not saved by our app. Purchase and refund records are kept to provide your access and for accounting. Support requests are kept for owner review. Automatic deletion of closed support requests and account deletion are not yet available; a deletion request is reviewed by the owner, and submitting one does not confirm that data was deleted.

Your choices and contact

Use the adult-request form on Help to request access to or deletion of your data, or owner review of an unresolved problem. You may submit while signed out. Sign in with a verified parent account using the same email to view replies; if locked out, use password reset. Email verification is required before account information is released. Submission does not delete data, issue a refund, or change purchases.

Requests are reviewed manually by the owner. Replies and status are shown on Help after you sign in; no email notification or fixed response deadline is currently provided. Signed-out requests awaiting verification remain available only to the owner for review.