Refund Policy

Proposed policy — pending owner confirmation before launch.

Family Theater Night sells digital access to family acting and storytelling activities. The Starter Pack is a one-time purchase, not a subscription.

Refund requests

If the Starter Pack is not right for your family, you may request a full refund within 7 calendar days of purchase.

We also provide refunds for verified duplicate charges and purchases where we cannot deliver the access promised. Nothing in this policy limits any refund or other rights you have under applicable law.

How to request a refund

Request a refund through the refund-request form on our Help page. Sign in with the account that purchased, then provide the email associated with your purchase and, if available, your order reference. A reason is optional for requests within the 7-day window.

Requests require owner review. Submitting the form does not issue a refund or remove access. AI Help can direct you to the form but cannot approve or issue refunds.

Do not submit passwords, verification codes, or card details.

How refunds are returned

Approved refunds are returned to the original payment method. The time it takes for the credit to appear depends on your payment provider.

Access to the refunded Starter Pack is removed only after the payment provider confirms a full refund. Other purchases are not affected.